What are the shipping times for your products?
- We take 1-3 days to process your order and then 5-11 days to deliver it to you. Products may come quicker depending on where you are located.
Do you ship all over the world?
- Yes, absolutely. We ship worldwide.
Where do we ship your product from?
- Our offices are located in Denver Colorado. Our international warehouse is located in China. Our domestic warehouse is located in the United States
Do you provide product tracking / tracking information?
- Yes, wait 1-3 days after placing your order. Tracking number will be provided via email. If tracking number is not found on our tracking page, wait a few days before entering it again. If you have not received your tracking number, email us at: firstname.lastname@example.org
Some items are missing from my order, what is happening?
- Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will be two separate deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
- We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
- We are located in Denver Colorado.
I still have not received my order. What is taking so long?
- We apologize for the delay. Sometimes international shipping my take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. If you still feel that you need help in tracking your package or want to inquire about it, please contact us by email at the following address: firstname.lastname@example.org